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Know Where You Stand with nnkk

These terms set out the rules that apply when you open an account and use our platform — covering deposits via bKash, Nagad, and Rocket, how your account wallet works, and what we expect from each other.

Account EligibilityWallet & Payment RulesbKash · Nagad · RocketYour Rights & ResponsibilitiesHow to Contact Us
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nnkk Know Where You Stand with nnkk
HOW WE OPERATE

How We Apply These Terms Fairly

We built these terms to be readable, not to bury obligations in legal language. Here is how we handle the areas that matter most to your account — from how we store your data to what happens if you need to dispute a transaction made through Nagad or Rocket.

Account Security

Your account is protected by password and OTP verification on login. We never store your bKash or Nagad PIN — payment authentication happens inside your own wallet app, not on our servers.

Data Retention

We keep account and transaction records for as long as required by applicable law in the regions we serve. You can request a summary of the data we hold by contacting support through live chat or email.

Dispute Process

If a deposit via bKash, Nagad, or Rocket does not appear in your wallet within the expected window, raise it through live chat with your transaction reference. We trace it against our payment logs and respond with a clear outcome.

Requesting Changes

To update your registered name, phone number, or linked wallet details, contact support with valid identification. Changes to payment-linked details go through a verification step before they take effect.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team can walk you through it. We handle terms-related queries through the same channels as general account help — so you do not need a separate process.

Live Chat Open the chat widget from any page on nnkk. Our team handles terms queries, account questions, and wallet verification issues directly in the chat window.
Email Support Send a detailed message to our support address for written records of your query. Useful when you need a documented response about a specific clause or account decision.
Account Help Centre Log into your account and navigate to Help to find answers about terms, wallet rules, and eligibility — searchable by topic so you can find the relevant section quickly.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account access, and what to do if something is unclear.

Account eligibility depends on your local law and the regions we currently serve. You must be of legal age in your jurisdiction and access the platform from an eligible region. We verify identity during the account setup process.

No. Deposits and withdrawals must be made from a mobile wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account violates our terms and may result in your account being suspended.

Depending on the nature of the breach, we may restrict, suspend, or close your account. We will notify you through your registered contact details and explain the reason before any permanent action is taken.

We notify you through your registered account before any material update takes effect. Continuing to use the platform after the notice period means you accept the revised terms. We do not change terms without prior notice.

Contact our support team via live chat or email and ask for a data summary. We will confirm your identity first, then provide the relevant account and transaction records we hold in line with applicable law.

Reach out through live chat or the Help Centre inside your account. Our team can explain how a specific clause applies to your situation — you do not need to interpret legal language on your own.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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